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Frequently Asked Questions

Many of these questions and answers are included in the
Handbook for Family and Friends of Inmates. Download your copy.


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I've heard about a new law that requires inmates to serve only 65% of their sentence. Is this true?
Absolutely not!   This so-called 65% law is a rumor. It is not true!  Inmates convicted under North Carolina's Structured Sentencing Laws (crimes committed after 10/1/1994) must serve 100% of their minimum sentence. Inmates sentenced under Fair Sentencing laws (crimes prior to 10/1/1994) must serve until their sentence expires, or until they are granted parole by the Parole Commission.

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How do I write to an inmate in prison?
To write to an inmate, you need the inmate's name and DOC number and the name and address of the prison where they are housed.  You can look up an inmate's DOC number and location on the Internet at http://www.doc.state.nc.us/offenders   Prison addresses are available online at http://www.doc.state.nc.us/dop/list/county.htm

Address your mail like this:
Inmate name  DOC#
Prison name
Street Address or PO Box
City, NC  ZIP code

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Can I send e-mail to an inmate?
No. Inmates do not have access to the Internet.

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Can inmates receive telephone calls?
No. Inmates housed in regular population will be allowed to make outgoing telephone calls to family and friends. Inmates are not allowed to receive incoming telephone calls. The number of calls an inmate is allowed to make may be limited by the housing assignment or custody classification. All telephone calls will be collect and may be monitored. Family and friends may request that their telephone number be blocked, which will prevent the inmate from calling that number.

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Can inmates receive packages/other items through the mail?
There are a limited number of items that can be sent to the inmate through the mail. No "cash on delivery" packages will be accepted. The following items may be received through the mail and are always subject to inspection:

Approved items may vary from one prison facility to another due to the security level of the facility. It you should contact the prison where the inmate is housed before mailing any items not on this list.

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When does visitation take place?
Visitation days and hours are established by each individual prison facility.  Although most facilities have visiting hours on Saturday and Sunday, you should contact the particular prison facility to ask about its visiting schedule.  Prison phone numbers are available online at http://www.doc.state.nc.us/dop/list/county.htm  Some facilities offer weekday visitation with an appointment.  Be aware that you may experience long lines at weekend visitation.  Visitation will not occur on holidays.

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What are the rules regarding visitation?
The Division of Prisons will implement new visitation procedures on Oct. 1, 2004.  An overview of those new procedures is available here: http://www.doc.state.nc.us/DOP/visitation/

Normally, inmates will be allowed no more than one visiting session a week that does not last more than two hours. Generally, no more than three adults may visit during the visiting session. Children under 16 may accompany adults approved to visit, provided the adults supervise them at all times during the visit.  A valid photo ID will be required to identify each adult visitor.  Visitors must wear appropriate clothing that is not disruptive, offensive, and does not pose a security risk.  Clothing should not be tight, revealing, suggestive, or see-through.  Clothing items that display gang, racial or profane language or symbols will not be allowed.  Inappropriately dressed visitors may be denied entry to visitation.

All visitors and their property are subject to search.  Personal items, such as handbags and briefcases, should be left outside the facility during visitation. Weapons, alcohol and drugs are illegal on prison property. It is a felony for anyone to deliver illegal drugs to an inmate or to bring any amount of illegal drugs onto prison property.  Any visitor who attempts to deliver or transport drugs onto prison property will be prosecuted and will have their visiting privileges permanently revoked.  Visitors are not allowed to bring money to inmates. 

Physical contact during visitation is limited. Inappropriate displays of affection or sexual activity are not allowed.  The Division of Prisons does not allow conjugal visits, which are prison visits where sexual contact is allowed in a private setting.

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If someone is denied or disapproved for visitation, how can they appeal?  What if they were initially approved but later suspended?

Visitors initially denied the right to visit have no appeal rights.  Visitors who are initially approved to visit but then are later suspended may appeal in writing to the Director of Prisons or his/her designated representative requesting restoration of visiting privileges and their justification for this action.  The Direct of Prisons or his/her designee may modify any suspension or termination of visiting privilege.  The address for filing an appeal is:

Director of Prisons
4260 Mail Service Center
Raleigh, NC 27699-4260

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Can an inmate be transferred to a prison closer to home?
The Division of Prisons recognizes that most families would like their relative in prison to be housed close to home, to make visitation easier for the family. Generally, the division attempts to facilitate this, but due to limited bed space, custody level, the inmate's program needs and other factors, transfer to the prison nearest home may not always be possible. If an inmate wants to transfer to another prison, he or she must submit a written request to his or her case manager. However, this does not guarantee that the transfer will be granted.

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How can I provide input to the Parole Commission to support or oppose an offender's parole?
You can e-mail the Parole Commission at parole@doc.state.nc.us.
You can also write to the Parole Commission at this address:

NC Post-Release Supervision and Parole Commission
4222 Mail Service Center
Raleigh NC  27699-4222

To schedule an appearance at a parole hearing, call the Parole Commission at 919-716-3010.

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How do I find when an inmate is eligible for parole?
This information is not currently available online.  You can call the Parole Commission at 919-716-3010 or call the DOC Public Affairs Office at 1-800-368-1985.

Is parole the same as probation?
No. Probation is a period of supervision in the community imposed by the court as an alternative to imprisonment. Parole is the release of a prisoner to supervision in the community after he/she has completed a part of his/her sentence in an institution.

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Where can I find Department of Correction job openings listed?
DOC jobs open to the general public are posted on the Office of State Personnel website.
Job listings including positions open only to current DOC or State Employees are available on the DOC Personnel Office website.

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How do I apply for a Department of Correction job?
We have some helpful guidelines for getting a DOC job on the Personnel Office website.
You can also contact one of our regional employment offices for more information.

Raleigh Regional Employment Office                            Raleigh            919-733-3336
Eastern Carolina Regional Employment Office               Greenville         252-830-3228
Southern Coastal Plains Regional Employment Office    McCain            910-944-4735
Western Foothills Regional Employment Office              Lenoir              828-757-5601
Piedmont Triad Regional Employment Office                  Kernersville      336-996-7129

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What things might disqualify me from being hired for a DOC job?
Many DOC positions require certification by the NC Criminal Justice Standards and Training Commission.
A list of potential disqualifiers for certification is available.

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Can I get copies of inmate records or medical records?

Offender Records
Under North Carolina law, offender records are confidential.  Portions of the individual offender records that have been determined  public are available using the Public Access Information System on the DOC website.  Requests for prison inmate records should be directed to the DOC Combined Records office at 919-716-3200.  Probation records are maintained separately by the Division of Community Corrections at 919-716-3100.

Medical Records
Inmate medical records are also confidential and cannot be released to directly to active inmates or their family members.  Medical records may be released to an inmate's attorney or physician, with the completion of a valid Authorization for Release form. Upon release from prison, inmates are provided with certain portions of their medical records including instructions for their physician to obtain additional parts of the record. Contact the Division of Prisons Medical Records office at 919-715-1570 for more information.

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My conviction has been expunged, but it still appears on the DOC website. How can I get this corrected?
Sometimes when a court grants an order for expungement, the clerk of court does not send a copy of that order to the Department of Correction, so we are not able to update our records.  If you have an expunged conviction that still appears in our online offender database, please call the Public Affairs Office at 1-800-368-1985 or email info@doc.state.nc.us for instructions.

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