The citizen services office will be comprised of three sections: victim services, family services and operations. The office will work with department divisions on projects such as the development of victim and offender family handbooks, victim-offender mediation and sensitivity training. Little will work with division committees to establish policy, procedures and programs to address victim and offender family concerns.

The office’s operations section will include a telephone call center and a correspondence unit. Retired DOC employees recruited and trained to respond to inquiries will staff the section. Little estimates the office will receive 40,000 calls and 10,000 letters a year.

Tracy Little