N.C. Department of Correction--Correction News--October 1998
New Citizens Service office has the answers
People with questions about the Department of Correction can now call 1-800-368-1985 where staff of the department's new Office of Citizen Services will answer.
|"Well seek to explain the
departments policies and operations to persons who
call and write us," said Tracy Little who will
direct the office. "Im excited about this new
service. I believe its needed. It can help the
public, and it can help correction employees."
The citizen services office will be comprised of three sections: victim services, family services and operations. The office will work with department divisions on projects such as the development of victim and offender family handbooks, victim-offender mediation and sensitivity training. Little will work with division committees to establish policy, procedures and programs to address victim and offender family concerns.
The offices operations section will include a telephone call center and a correspondence unit. Retired DOC employees recruited and trained to respond to inquiries will staff the section. Little estimates the office will receive 40,000 calls and 10,000 letters a year.
The Office of Citizen Services will be located at the DOC office building at 2020 Yonkers Road in Raleigh. You can reach Tracy Little by calling 919-716-3690. u
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