The Employee Mediation Process assists managers and employees in attempting to resolve their problems at the lowest level in the organizational structure as quickly as possible and with minimal disruptions to the work cycle. Mediation is a voluntary process where an impartial third party helps disputing parties resolve their differences and negotiate a mutually agreeable solution. Each party has an opportunity to be heard and gain an understanding of the other party's point of view. The focus is on having conversation and working together to explore options for resolution of disputes. Parties are empowered to decide for themselves whether and how they would like to resolve a situation.
The mediator is a neutral third party, external to the Department of Correction. The mediator's role is to guide the process, facilitate communication, assist the parties in identifying issues, reduce obstacles to communication and maximize the exploration of alternatives. A mediator does not act as a judge and has no authority to make decisions on the issues in the dispute. The grievant and the respondent control the decision making process.
The mediation process is overseen by the Office of State Personnel by a Mediation Administrator. Each agency designates a mediation intake coordinator. Organizationally, the Department of Correction's Mediation Intake Coordinator will fall under the Office of the Secretary.
Appeals Covered Under this Policy:
|Disciplinary Appeals||TAP Dispute Resolution|
|Timeframe for Filing Step (1) Mediation Appeal||Appeals must be received on or before the 15th calendar day after the employee receives the disciplinary action.||Appeals must be filed within 15 calendar days of the date of the Final Evaluation.|
|How to File a Step (1) Mediation Appeal||
Complete the Mediation Step (1)
- Discipline Employee Appeal
Step (1) - Discipline Appeal Request Form (for typing)
|Where to File a Step (1) Mediation Appeal||
Mediation Intake Coordinator
Issues Not Covered Under this Policy:
The following issues may NOT be appealed through Mediation:
Mediation Q & A
THE NORTH CAROLINA DEPARTMENT OF
CORRECTION DOES NOT DISCRIMINATE ON THE BASIS
OF RACE, COLOR, SEX, RELIGION, NATIONAL ORIGIN, AGE, OR DISABILITY.
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